Service Excellence Institute

This series provides today's employee with the skills and knowledge to effectively compete in even the most challenging business environments.  The focus is on boosting sales and profits by maximizing customer loyalty.  This is accomplished by creating a culture of extraordinary customer service.  It applies in every industry and to employees at all levels of an organization whether they are engaged in sales, customer service, or operations. 

To register call:  (941) 363-7000 or (941) 363-7080

Foundations of Service Excellence

This class is the cornerstone of the Service Excellence Institute and provides the learner with the critical foundation for understanding skills needed to provide excellent service in any workplace environment. The course will focus on universal principles, and encourage the creation of new habits and positive rituals that not only increase employee engagement but also enhance customer satisfaction. The class includes lecture, anecdotal illustrations, students' application of the principles to their work environment and role playing of the various techniques.

Fee: $49

Hours: Three and a half (3.5)

Closing Sales in One Call

This class teaches a nine-step sales discipline that, when applied in any selling environment, effectively shortens sales cycles and closes sales, often in a single meeting. Taught in a half-day class, it includes lecture, anecdotal illustrations, students’ application of the principles to their sales environment along with and role playing of the various techniques.

Fee: $49

Hours: Three and a half (3.5)

Nothing scheduled at this time.

Dealing With Difficult People

This half-day class will equip the student to identify the qualities and characteristics of those customers, employees and colleagues who represent special challenges. Learn to identify what motivates them and what strategies are most likely to appeal to their individual goals, objectives and ambitions to resolve conflict and turn potential problems into opportunities. The class includes lecture, anecdotal illustrations, students’ application of the principles to their work environment and role playing of the various techniques

Fee: $49

Hours: Three and a half (3.5)

 Nothing scheduled at this time.

Keeping Projects on Plan

“On-time” and “on budget” are the goals of every project manager. Unfortunately, these are often the exception rather than the rule. This half-day class will reveal common pitfalls and how they can be avoided by using “best-practices” project management tools and techniques. The class includes lecture, anecdotal illustrations, and students’ application of the principles to their work environment.

Fee: $49

Hours: Three and a half (3.5)  

Presentation, Public Speaking & Professionalism

Whether it’s overcoming the fear of addressing a large group or how to keep a team’s attention in weekly meetings, this half-day class will improve the quality of presentations and enhance professionalism. The class includes lecture, anecdotal illustrations, and students’ application of the principles to their workenvironment.

Fee: $49

Hours: Three and a half (3.5)

Serving Senior Customers with Excellence 

Seniors, Baby Boomers, Generation X'ers .. all have gone through radically different life-changing events. So why do most companies try to market their goods and services to all of them one way? Learn why this "One-Size-Fits-All" approach to customer service doesn't work. More importantly, learn how to adapt customer service practices to maximize the effectiveness of service to senior customers.

 Fee: $49

Hours: Three and a half (3.5)

To register call:  (941) 363-7000 or (941) 363-7080