Corporate and Community Development

Customer Service

We have no courses for the current term.

Below are classes we have offered in the past but are not offered for the current term. If you are interested in taking one of these classes in the future, please fill out our FlexStart Form.

Calming Upset Customers

"This would be a great place if it weren't for the people." How many times have you heard or said that very thing? Now you can learn to put those difficult people in the proper perspective by taking control of YOUR reactions and responses to them. Take back your power by changing yourself and watch how their interactions with you change for the better.

Essentials of Customer Service

Many entry-level workers who represent businesses on the front lines have had no customer service training. This seminar is designed for the customer service novice with no experience. Participants will leave with a basic understanding of how to treat customers, deal with angry people, handle objections, and succeed in the field of customer service.

Raving Fans

Without the customer, there is no business! In today's competitive market, you need to learn how to deliver extraordinary customer service. You will receive a copy of the book, Raving Fans, by Ken Blanchard and Sheldon Bowles and learn the three tenets that lead to successful customer service:  learning what the customer really wants, delivering quality services plus one, and defining a vision

Customer Service/Give Them The Pickle

Using humor and warm-hearted stories, this course will help inspire you to a new level of customer service excellence. Learn how to lead a motivational staff meeting and more about the four things that great companies and successful employees do to improve customer service.

Remember Customer Names - Memory Skills

This class will provide proven tips and tricks to remember large number of people's names for which you have occasional interaction.

Selling Your House on the International Market

Having a difficult time selling your Florida Home? Think outside the borders. Learn how to market your property for sale on the international market in this helpful seminar. Leverage the week U.S. dollar to help sell your property faster.

The Art of Selling

Learn how to effectively sell professional services in today's market.  This class provides an in depth view of the sales process, relationship building and how to attain more sales.  Participants are actively engaged in all aspects of selling from cold calls to closing.  This is a twelve hour course over four sessions with work assignments to be completed between sessions.

The Secrets of Being a Front Desk Superstar

The first person a customer meets is the front-desk person who greets, meets, assists and at times turns off new customers. Improve the bottom line by giving that person the ability to become a superstar who greets customers with proper grammar; listens to ascertain what the customer wants; and directs the customer to others within the organization who can provide assistance.

Time Management/Eat That Frog

Are you being outdone by your to-do list? Now you can learn 21 practical steps to manage your time and get control of your day. Discover how to stop procrastinating and get more done. Learn how to tackle the most challenging tasks as you work through Brian Tracy's book, Eat That Frog, and prioritize so that the most important things get done during your day.  You can't afford to put this off any longer.

Dealing With Difficult People

Learn to put difficult people in the proper perspective by taking control of YOUR reactions and responses to them.  Take back your power by changing yourself and watch how their interactions with you change for the better.

Medical Terminology (Basic)

Learn the language of medicine and the terminology used in medical coding and billing. Improve or expand your skills to open career opportunities with hospitals, insurance companies and government agencies. Prepare to work in the legal profession in the area of medical information exchange and interpretation. This 18-hour course provides the basic vocabulary for a variety of careers.

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