Customer Service
Calming Upset Customers
"This would be a great place if it weren't for the people." How many times have you
heard or said that very thing? Now you can learn to put those difficult people in
the proper perspective by taking control of YOUR reactions and responses to them.
Take back your power by changing yourself and watch how their interactions with you
change for the better.
Click here to be added to the FlexStart List for Calming Upset Customers
Essentials of Customer Service
Many entry-level workers who represent businesses on the front lines have had no customer
service training. This seminar is designed for the customer service novice with no
experience. Participants will leave with a basic understanding of how to treat customers,
deal with angry people, handle objections, and succeed in the field of customer service.
Click here to be added to the FlexStart List for Essentials of Customer Service
Raving Fans
Without the customer, there is no business! In today's competitive market, you need
to learn how to deliver extraordinary customer service. You will receive a copy of
the book, Raving Fans, by Ken Blanchard and Sheldon Bowles and learn the three tenets that lead to successful
customer service: learning what the customer really wants, delivering quality services
plus one, and defining a vision
Click here to be added to the FlexStart List for Raving Fans
Customer Service/Give Them The Pickle
Using humor and warm-hearted stories, this course will help inspire you to a new level
of customer service excellence. Learn how to lead a motivational staff meeting and
more about the four things that great companies and successful employees do to improve
customer service.
Click here to be added to the FlexStart List for Customer Service/Give'em the Pickle
Remember Customer Names - Memory Skills
This class will provide proven tips and tricks to remember large number of people's
names for which you have occasional interaction.
Click here to be added to the FlexStart List for Remember Customer Names-Memory Skills
Selling Your House on the International Market *NEW*
Having a difficult time selling your Florida Home? Think outside the borders. Learn
how to market your property for sale on the international market in this helpful seminar.
Leverage the week U.S. dollar to help sell your property faster.
Click here to be added to the FlexStart List for Selling Your House on the International
Market
The Art of Selling
Learn how to effectively sell professional services in today's market. This class
provides an in depth view of the sales process, relationship building and how to attain
more sales. Participants are actively engaged in all aspects of selling from cold
calls to closing. This is a twelve hour course over four sessions with work assignments
to be completed between sessions.
Click here to be added to the FlexStart List for The Art of Selling
The Secrets of Being a Front Desk Superstar
The first person a customer meets is the front-desk person who greets, meets, assists
and at times turns off new customers. Improve the bottom line by giving that person
the ability to become a superstar who greets customers with proper grammar; listens
to ascertain what the customer wants; and directs the customer to others within the
organization who can provide assistance.
Click here to be added to the FlexStart List for The Secrets of Being a Front End
Superstar
Time Management/Eat That Frog
Are you being outdone by your to-do list? Now you can learn 21 practical steps to
manage your time and get control of your day. Discover how to stop procrastinating
and get more done. Learn how to tackle the most challenging tasks as you work through
Brian Tracy's book, Eat That Frog, and prioritize so that the most important things get done during your day. You
can't afford to put this off any longer.
Click here to be added to the FlexStart List for Time Management/Eat That Frog
Dealing With Difficult People
Learn to put difficult people in the proper perspective by taking control of YOUR
reactions and responses to them. Take back your power by changing yourself and watch
how their interactions with you change for the better.
Click here to be added to the FlexStart List for Dealing with Difficult People
Medical Terminology (Basic)
Learn the language of medicine and the terminology used in medical coding and billing.
Improve or expand your skills to open career opportunities with hospitals, insurance
companies and government agencies. Prepare to work in the legal profession in the
area of medical information exchange and interpretation. This 18-hour course provides
the basic vocabulary for a variety of careers.
Click here to be added to the FlexStart List for Medical Terminology (Basic)
For questions contact David Auxier
